The bigger and more complicated an organization is, the more participants there are in the business. Well, thank you, Captain Obvious. Is there anything else? No worries, this is not the topic I am writing about now. Our topic is, how you can handle the disputes occurring between the parties.
In an organization like a multinational company with around – let’s say – a thousand employees and hundreds of business partners it is easy to handle disputes. Okay, don’t get me wrong, it is not easy at all, but we have to admit: in case every departments’ fields – and therefore their tasks and partners – are clearly differentiated, they only have to handle their very „own” disputes. Consequently, there’s no dispute handling department the members of which are mediating between the disagreeing parties. It would simply not be effective. Why? Because their work would be similar to the tasks of the internal auditors of the company who have to become experts of the field and processes they are investigating to be able to do their jobs properly. But audit is mandatory. Yes, dispute handling is also mandatory – if a company is planned to be going on and keep its customers – but it rather requires soft skills of negotiation, given that the employees of the departments are already experts of their own fields. Although, what if you are not working at a huge organization but a small one – with a few parties and not such a huge amount of participants? How are the disputes handled?
Let’s be more specific, because we are talking about the translation industry – that is the area where Babelprojekt provides with solutions to the participants: a Translation Project Management System. An online tool that also helps in dispute handling. So who is our product for? First of all: translation agencies and language departments. But wait a second. Translation agencies are working with project managers, translators, proofreaders and clients. Who can have a conflict with whom? I’m afraid, it can become a complicated „Bellum omnium contra omnes” – a.k.a. a war of all against all. But we’re here to help you stop these situations escalating that far. We <3 translators and translation agencies, so we made sure this kind of situations will not harm their business. P.S.: In our next posts we will show how we accomplished that!
Request a demo account today and start to handle your disputes without middleman.3